He heads the research group “Information Systems & Service Design” (ISSD, http://issd.iism.kit.edu/) at the Institute of Information Systems and Marketing (IISM) and serves as a director of the Karlsruhe Service Research Institute (KSRI). Alexander Maedche received a Diplom degree in industrial engineering in 1999 and a Dr. rer pol. in 2001 from the University of Karlsruhe. Alexander Maedche worked as full professor and Chair of Information Systems at the University of Mannheim in between 2009 and 2015. In the time frame of 2003-2009, he worked in industry at Bosch and SAP. His research focuses on delivering advanced scientific knowledge and digital technologies that enable humans to perform activities more effectively and fulfilling. His work is positioned at the intersection of Information Systems and Human-Computer Interaction and focuses on designing interactive AI-based systems.